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Branch Operations Manager
Croydon CR0 4TU
Job Summary
Reporting To: Branch Manager
A hands-on role requiring determination to assist the branch manager in developing the branch in line with the Alltype strategy of sustained growth and long-term profitability. The role will champion the health and safety culture within branch and ensure strict compliance with all UK legislative and Alltype company procedures. The successful candidate will be responsible for embedding all operational procedures to a high level in the location they are based. They will be able to conduct and control the day-to-day measures and activities of the branch with consistency - yet flexibility - to support all staff in their job roles, whilst servicing our customers and providing a positive environment for all. To assist the branch manager in any tasks as required. To be able to take charge of the branch on a temporary basis during a manager’s absence.
Benefits
- Competitive salary
- Employee Discount
- Standard Life pension scheme (5% employee and 5% employer contribution)
- AXA Private healthcare
- Holiday entitlement: 25 days + 8 bank holidays
Key Responsibilities
- Maintain and pro-actively build positive relationships with customers and staff
- Provide leadership, coaching and motivation of all team members
- Ensure branch compliance with health and safety, environmental and quality management systems and legislation
- To increase the number of customers collecting from our branch (footfall)
- Strictly adhere to the company’s health and safety initiative and assist the Branch Manager in providing a safe working environment for all staff, customers and visitors alike
- Ensure the branch team work closely to adhere to all operational objectives and requirements as set by branch manager and company
- Monitor staff absences and time keeping - whilst helping provide staff welfare, clothing and PPE
- To assist with checking goods in and take action when required
- Ensure any incident reporting is updated in line with company procedures
- Engender a culture within the branch setting the highest standards of business ethics, environmentally responsible behaviour and compliance with corporate requirements
- Support marketing campaigns and promotions to ensure the maximum benefit is gained
- Be familiar with ALL roles within the branch to provide ad hoc support with any part of the business, including working on the trade counter, loading customers and admin support
- Any other reasonable duties within the individual’s capabilities
Requirements
- Full UK drivers licence
- Sales and customer service experience
- Good understanding of roofing products / Industry experience preferable
- IT skills – able to use Microsoft Office packages and database software
- Experience of working towards a budget / sales targets
- Sound numerical / financial skills - sales, margin, gross profit targets
- Previous experience of team leadership (preferable)
- Previous knowledge of P&L account (preferable)
- Counterbalance FLT license (preferable)
- Excellent negotiation/influencing skills
- Ability to forge and maintain strong working relationships with all stakeholders
Warehouse Operative
Romford RM3 8RF
Job Summary
Reporting To: Branch Manager
To effectively load and unload customer and supplier vehicles, control stock and good housekeeping whilst fully adhering to Company and Legal Health and Safety regulations.
To provide ad-hoc support to the branch as required.
Benefits
- Competitive salary
- Employee Discount
- Standard Life Pension Scheme (5% employee and 5% employer contribution)
- AXA Private Healthcare
- Holiday Entitlement: 25 days + 8 bank holidays
Key Responsibilities
- Receive goods into the branch and ensure they are stored in the correct locations
- Load vehicles with correct goods in a safe and timely manner
- Ensure the yard and stock is kept in a clean and tidy condition
- Check and sign for deliveries and ensure all breakages are reported
- Strictly adhere to the company's Health and Safety Legislation
- Assist with branch PSI counts
- Check loads to ensure accuracy of order
- Liaise with branch in relation to stock levels of yard consumables i.e. pallet wrap and strapping, and ensure adequate stock levels.
- Perform deliveries in company branded vehicles as and when required (subject to correct licences)
- Any other reasonable duties within the individuals capabilities.
Requirements
- FLT Completion Certificate
- Good understanding of roofing products
- Basic literacy and numeracy skills
- Basic IT skills (Microsoft Office) preferable but not essential
- Manual Handling Tasks
- Good understanding of Health & Safety in the workplace
- Effective communication skills
- Excellent customer service skills
- Full UK Drivers licence preferable but not essential
- Can work well with minimum supervision
- Flexible, adaptable and receptive to new ideas
- Team player (co-operative with and supportive of colleagues and team members)
Trade Counter / Sales Assistant
Multiple Branches
Job Summary
Reporting To: Branch Manager
To support sales and gross profit targets by trading effectively with our customers. To ensure an exceptional customer experience so that customers choose to regularly source from us. To develop new customer relationships and help grow the customer base.
Benefits
- Competitive salary
- Employee Discount
- Standard Life Pension Scheme (5% employee and 5% employer contribution)
- AXA Private Healthcare
- Holiday Entitlement: 25 days + 8 bank holidays
Key Responsibilities
- To increase the value of collected sales per day
- To increase the average sales value per order
- To increase the average number of lines per order
- To increase the number of customers collecting from our branch (footfall)
- To improve the pricing compliance level to agreed targets
- To ensure that the trade counter is always sufficiently staffed
- To ensure adequate stock levels on shelves and carry out stock checks when required
- To assist with checking goods in and take action when required.
- To cash up at the end of the day when required
- To maintain an up-to-date knowledge of products
- Support marketing campaigns and promotions to ensure the maximum benefit is gained
- To monitor the general housekeeping of the counter and trade shop area
- Ensure that all company health and safety policies and procedures are adhered to at the branch
Requirements
- Excellent customer service skills
- Ability to build rapport and develop customer relationships
- Sound PC skills - Word and Excel
- Good communication skills - English language (written and spoken)
- Sound numerical / financial skills - sales, margin, gross profit targets
- Ability to work efficiently as part of a busy team
- Able to work on own initiative
- Ability to work under pressure
- Excellent telephone manner
- Previous experience in a similar role / industry preferred but not essential
Branch Manager
Multiple Branches
Job Summary
Reporting To: Trading Director
To ensure that the branch achieves budgeted sales, margin and contribution by effectively leading and motivating the branch team. To develop and implement a business strategy for the branch which provides for sustained growth and long term profitability. This should be achieved through championing the Health and Safety culture and ensuring strict compliance with all UK legislative and Alltype Group health and safety procedures.
Benefits
- Competitive salary & performance based bonus scheme
- Employee Discount
- Standard Life Pension Scheme (5% employee and 5% employer contribution)
- AXA Private Healthcare
- Holiday Entitlement: 25 days + 8 bank holidays
Key Responsibilities
- Work with the branch team and the Trading Director to develop a business strategy for the branch, establishing annual budgets and objectives which are aggressive, realistic and credible and which reflect the market potential of the branch area
- Take responsibility for the delivery of sales and profit growth and ensure the achievement of high performance levels from all areas of the branch across a suite of financial and business KPI's
- Set direction for sales activities within the business, recognising and accessing newmarkets or new product areas and maintaining long term profitability by tracking,anticipating and remaining ahead of competitors
- Monitor competitor activity and develop a local strategy to counter any threats to profitable growth
- Provide leadership, coaching and motivation of all team members
- Work closely with external sales staff to minimise service issues and resolve problems together
- To assist with checking goods in and take action when required.
- Ensure branch compliance with health & safety, environmental and quality management systems, best practise and legislation / Strictly adhere to the company’s Health andSafety and all other Health and Safety Legislation
- Ensure the Branch team work closely to adhere to and all Operational objectives and requirements as set by Operation Manager and Operation Director
- Engender a culture within the branch which generates profit whilst recognising and promoting the absolute importance of health and safety, environmentally responsible behaviour, the highest standards of business ethics and compliance with corporate requirements
- Any other reasonable duties within the individual’s capabilities
Requirements
- Full UK drivers licence
- Good understanding of budgets, margin, sales
- Clear understanding of health and safety in the workplace
- Excellent customer service skills
- Ability to build rapport and develop customer relationships
- Sound PC skills - Word and Excel
- Good communication skills - English language (written and spoken)
- Sound numerical / financial skills - sales, margin, gross profit targets
- Previous branch manager experience preferred
- Previous sales experience
- Demonstrable experience with roofing products / industry experience preferred
- Previous experience managing a team